Effective Date: October 23, 2020
At CNPetCare (referred to as “we,” “our,” or “this site”), your privacy is of utmost importance to us. This Privacy Policy is designed to help you understand how we collect, use, store, and protect your personal information. Please read this policy carefully to understand how your information is safeguarded.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information: Including your name, email address, phone number, billing address, shipping address, etc.
- Payment Information: Details related to credit cards or other payment methods (processed securely by third-party payment processors).
- Usage Data: Includes browser type, device information, IP address, browsing history, page visit time, etc.
- Communication Records: Includes email content, online chat records, or other forms of communication with us.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To ensure prompt and accurate processing and delivery of your orders.
- Personalized Services: To provide a tailored shopping experience and product recommendations.
- Customer Support: To assist you with issues and respond to your inquiries.
- Marketing and Promotions: If you opt-in for marketing, we may send you information about new products, special offers, or promotions.
- Security: To safeguard your account and prevent fraud or unauthorized activities.
3. Sharing Information with Third Parties
We do not sell or rent your personal information to third parties. However, we may share your information with the following:
- Service Providers: Such as payment processors, shipping companies, and email service providers, to complete the order processing and delivery.
- Legal Compliance: We may disclose your information in response to legal obligations (e.g., court orders or government requests).
4. Data Security
We implement industry-standard security measures to protect your personal data, including encryption technologies and access control. However, please note that no online data transmission is 100% secure. While we strive to protect your data, we cannot guarantee complete security.
5. Your Rights
You have the right to:
- Access and Correct: You may view and update your personal information.
- Delete Information: You may request the deletion of your personal data (where applicable).
- Opt-Out of Marketing: You can unsubscribe from marketing emails at any time.
- Data Portability: In some cases, you can request your data in a transferable format.
6. Use of Cookies
We use cookies to enhance your shopping experience. For example, cookies help us remember your login status and the items in your shopping cart. You can disable cookies through your browser settings, but this may affect the functionality of some features on the site.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that these websites may have privacy policies different from ours. We encourage you to review the privacy policy of any site you visit.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes occur, we will notify you via email (if provided). We encourage you to periodically review this policy to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please contact us:
Email: info@cnpetcare.com
Phone: +8615311540301
Address: West 665, Lianban Plaza, Xiamen, Fujian, China
Thank you for visiting CNPetCare. We hope you and your pet enjoy a great shopping experience!