At CNPetCare, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Below is our Return and Refund Policy, designed to provide you with clarity and peace of mind.

1. Returns

We accept returns on most items within 7 days from the date of delivery, provided the following conditions are met:

  • The item is unused, in its original condition, and with all original packaging intact.
  • The product is not perishable or customized (e.g., pet food or personalized items).
  • You must provide proof of purchase (receipt or order confirmation).

Non-returnable items include:

  • Perishable goods such as pet food and treats.
  • Custom or personalized products.
  • Gift cards and downloadable content.

To initiate a return, please contact our Customer Service team at info@cntradepartner.com with your order number and the reason for the return. Once we approve the return, we will provide instructions on how to return your item.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method. Refunds may take up to 7 business days to appear in your account, depending on your bank or payment provider.

Important Notes:

  • Shipping fees are non-refundable.
  • If you received a free shipping offer with your purchase, and you return part or all of the items, the cost of the original shipping will be deducted from your refund.

3. Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the replacement item. We do not directly process exchanges, but we will happily issue a refund for the returned product as outlined above.

4. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund based on your preference.

5. How to Contact Us

If you have any questions or concerns regarding your return or refund, feel free to reach out to us at:

Email: info@cntradepartner.com
Phone: +86 15311540301 (Mon – Fri, 9 AM – 5 PM)

By purchasing from CNPetCare, you agree to this Return and Refund Policy. Thank you for choosing us for your pet’s needs!